Frequently asked questions

We scope every project completely before quoting it, so we stand behind our number: unless the scope of work or plans change, your final price will not move by more than 10%. We never under-sell to win work and surprise clients with price shifts. More on the guarantee.

Every budget is open-book and line-item. Change orders are priced and approved before work proceeds, never discovered on an invoice.

No. It is not a cap on changes you ask for. If you change the plans, add rooms, upgrade finishes or ask for work that was not in the agreed scope, that is a change. It is priced and approved before the work proceeds, and the guarantee is measured against the revised scope.

No. Ontario’s Construction Act requires payors to hold back 10% of the value of work supplied until lien periods expire. That is a payment rule, not a price promise. They are different things that happen to share a number.

By scoping the project completely before we quote it: a site walkthrough, a scope definition and a review of existing conditions. The quote is a transparent, line-item, open-book budget, so the risk is found before the price is set.

Yes. We build the schedule backwards from your lease commencement date and commit to it in writing. When the timeline is tight, we close the gap with after-hours, weekend and holiday work, never by cutting quality.

Yes. Most of our office work happens in occupied towers. Containment, after-hours phasing and tenant notices are standard practice, not extras.

Yes. We price to the work letter and provide open-book line items so allowance draws are clean and auditable.

It holds. Unless the scope of work or plans change, your final price will not move by more than 10%. That is the SquareInch Guarantee.

A tenant improvement, or TI, is the work that takes leased space from base-building condition to move-in ready. It usually happens under a lease and is often partly funded by a landlord’s TI allowance.

The work letter in your lease sets out which items the landlord delivers and which are the tenant’s responsibility. We price directly to your work letter, line by line, so it is clear who pays for what before construction starts.

Usually yes if you are moving walls, changing plumbing or heating, or changing how the space is used; usually no for repainting, new flooring or like-for-like finishes. Toronto Building makes the final call. See our guide: Do you need a building permit for an office renovation in Toronto?

Yes. Most of our projects run in occupied buildings. We plan after-hours and weekend phasing, use dust and noise containment with negative-air protocols, and coordinate tenant notices on the property manager’s behalf.

With building security, in advance: approved crew lists, sign-in and access-card protocols, and escorts where your building requires them.

Yes. Overnight and pre-open scheduling is our default for common-area and storefront work in operating centres. Noisy scopes run after close, and the site is clean and presentable before doors open.

Yes. Mall rules, hoarding standards, noise windows and after-hours access are managed by us as a matter of course.

Terms vary by landlord, which is why we price directly to your work letter, line by line, before we quote.

Yes. We work directly with retailers’ project teams and keep the landlord informed from lease execution to store opening.

Yes. Phased zones plus off-shift scheduling for dock work, crane picks and major installations mean the facility keeps moving while we build.

Sealed work zones, negative-air systems and enhanced cleaning protocols are standard. Product and equipment are protected before demolition starts.

Scheduled in advance with your operations team, kept short, and planned so critical systems such as fire alarm and emergency lighting are never compromised.

A detailed scope of work, drawings where required, a phased schedule, insurance certificates with commercial general liability and WSIB clearance, references, and a line-item budget backed by our 10% price guarantee.

Quiet-hours scheduling, dust containment, daily clean sites, resident notices drafted for your property manager, and elevator bookings arranged by us. Corridor work runs floor by floor.

Yes. Line-item pricing that maps to your reserve fund allocations, held within 10% unless the scope changes.

We do, before they become complaints. Our supervisors respond to concerns on the spot. We have a clean record on disputes, and we run every project to keep it that way.

Yes. We’re committed to working weekends, holidays and late nights to meet expected turnaround times. We won’t compromise on quality to move faster. We make up the time by putting in extra hours.

Zero-deficiency handover: complete closeout documentation, O&M manuals, warranties, and a final principal walkthrough on every project.

Toronto and the Greater Toronto Area, including Downtown and Midtown Toronto, North York, Scarborough, Etobicoke, Mississauga, Vaughan and Markham.